Apology Notice: Service Disruption (August 31 - September 2, 2026)
Dear Digitalku Customers We would like to sincerely apologize for the service disruptions that occurred from August 31 to September 2, 2026. We understand this directly affected your trading activities and operations
What Happened
During this period, we encountered several technical issues:
- Server downtime affected part of our services, requiring our team to perform a full restore of all impacted services.
- System overload caused our Customer Service and Billing teams to be overwhelmed by the high volume of incoming requests.
- As a result, VPS activation and replacement processes were significantly delayed compared to normal turnaround times.
What We Are Doing
We are currently in full recovery mode and conducting a thorough evaluation of our systems, including server capacity and our CS/Billing ticket handling process, to prevent similar incidents in the future.
Our Commitment
We know your trust is built on stable and responsive service. We are committed to continuously improving our infrastructure and internal processes, and we will share further updates as our system improvements progress.
Thank you for your patience and understanding during this recovery period.
Sincerely, Digitalku Team