How to Extend the Active Service Period

About a week before it expires, we will send an invoice to your email. To go to the invoice page, you can click on the link sent with the email

or you can also go directly via the client portal to view the extension invoice. here's how

1. Login to Client Portal
2. Click Bills
   
3. A new bill will appear for renewal, please click
   
   

   The new bill for renewal will appear in the bill menu. you can click and make payment

4. Now you will enter the billing details as sent to the email, and you can make payment
   
   

   pay according to what is displayed on your screen. then click the confirm button after transfer

Make sure you only confirm payments in the space provided to avoid mistakes

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– Extension without waiting for an extension invoice

2. After entering your Product/Service details, please click on the button ( + Extension of Service … )

3. Then please check the details displayed, if they are appropriate, please click Renew

After you click, it will be automatic renewal invoice will be created. 

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Clients can also use the Deposit feature, later the deposit will automatically be deducted if there is a new invoice. by logging in to Client Portal => Billing => Deposits

Deposit notes: if an extension invoice already exists, please pay the existing invoice first, then make a deposit, or if the invoice payment is more than IDR 1,000 it will automatically be added to the deposit