Support Policy

parent article: Service Policy

Our commitment is to provide the best service to customers. An integral part of that commitment is our support service. To ensure that all parties have the same understanding of this service, we provide the following terms:

The Principle of Respect: Our support service is here as a form of respect and dedication to our customers. We take every question and problem you face seriously, and try our best to help.

No Absolute Guarantee: Even if our support team has sufficient expertise and training, we cannot guarantee that every issue will always be fully resolved. Some cases may require specific time, resources or expertise which may be outside the scope of our services.

Provision of Accurate Information: In order for us to help you quickly and effectively, we need complete and accurate information about the problem you are facing. By providing the right information, the problem solving process will be faster.

Response Time and Business Hours: Information on service working hours can be seen on the following page

Service Working Hours

While we strive to respond in a timely manner, please understand that there may be occasional delays.

Feedback and Evaluation: Your suggestions, criticisms and feedback are very valuable to us. Through your feedback, we can continue to learn and improve the services we offer.

Security and Privacy: In the process of providing support, we may need access to certain data or information. We guarantee that all data and information that you provide will be strictly managed and its security will always be maintained.

Communication: Good communication is the key to an effective support service. We appreciate your courtesy, patience and cooperation when communicating with our support team. 

By utilizing the support services from PT JAYAHOST WEB MEDIA, you are deemed to have understood and agreed to the terms above. We thank you for your trust in us and look forward to serving you well.