Knowledge Base Account

Account Management

15 articles

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Why Don't We Offer Phone Support?

We don't offer phone support due to technical and collaboration limitations. Instead, we provide WhatsApp, Telegram, support tickets, and Ultra Viewer remote assistance.

How to Withdraw Affiliate Earnings

Guide to withdrawing your affiliate commission from Digitalku, including eligibility requirements and estimated transfer time.

How to Cancel Your Service

Guide to submitting a service cancellation request in Digitalku, including the difference between immediate and end-of-term cancellations.

How to Pay an Invoice Using Deposit

Guide to manually paying an invoice using your deposit balance when the deposit was added after the invoice was already created.

How to Forward Email in cPanel

Guide to using the Forwarders feature in cPanel to automatically redirect incoming emails from your domain to another email address.

How to Create an Email Account in cPanel

Guide to creating a professional email address using your own domain name through the Email Accounts feature in cPanel.

How to Pay with Bitcoin

Digitalku accepts Bitcoin payments. Once your transfer is detected, the invoice is automatically marked as paid.

Automatic Bank Transfer Payment

Automatic bank transfer lets you pay invoices without manual confirmation — the system detects and validates your transfer within minutes.

How to Change Your Service Billing Cycle

Step-by-step guide to changing your service billing cycle (monthly, annual, etc.) through the Digitalku Client Portal.

Account Credit (Deposit)

Digitalku's deposit feature simplifies payments by automatically settling new invoices. Overpayments, refunds, or manual top-ups are stored as deposit credit.

How to Renew Your Service

Guide to renewing your Digitalku hosting, domain, or VPS — via automatic invoice, early renewal, or using your account deposit balance.

How to Log In to cPanel (with Screenshots)

Complete illustrated guide to logging in to your Digitalku hosting cPanel, either via direct link or through the Client Portal.

Support via Ultra Viewer

Ultra Viewer is a lightweight, free remote desktop tool we recommend for direct, real-time support sessions.

How to Log In to cPanel Hosting

There are two ways to access your cPanel hosting: via a direct domain link or through the Digitalku Client Portal.

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